FAQ – efyalocss.com

What type of hair is used to make Efyalocs extensions?

We use high grade 100% Afro kinky human hair.

How many locs come in one bundle?

Standard locs (20 locs)
Sisterlocs (100 locs)
Microlocs (100 locs)

What are the loc extensions measurements in diameter?

From 0.1cm – 9cm

How long does my natural hair have to be to install efyalocs extensions?

On any hair type at least 4″ -5″ growth.

How do you install loc extensions?

By crochet method.

Can I install the loc extensions to my existing locs?

Yes, for lengthy hair and also repair.

Color Processing Efyalocs Loc Extensions

Can I change the color of efyalocs extensions?

Yes, you can change the color with our quality hair dye.

Can efyalocs extensions damage if I bleach them?

Yes, overbleaching may lead to extension damage.

Efyalocs Extensions Maintenance

Can I wash and condition Efyalocs extensions?

Yes, you can. With moisturizing hair shampoo.

How to care for the loc extensions after installation?

Every 5 – 6 weeks, you would need to maintain your locs as they grow.

How can I soften up my loc extensions?

The locs extension will eventually soften as time goes on.

How to care & maintain curl pattern for Loc extensions with coil or curly tips?

Use small amount of curl and coil gel throughout the curly ends with fingers.

Order Processing & Shipping

How long does it take to prepare and ship my order?

Orders are processed 1 – 3 weeks minimum depending on your order quantity and length. Shipping time will vary depending on your location.

What is the processing period on locs ordered from “Ready To Ship” section?

1 – 15 days.

What is the processing time on custom loc extensions?

Processing time will depend on the quantity with a maximum of 3 weeks.

Do you offer local order pick-up?

Yes, we offer local order pick-ups.

Return & Exchange

Terms and conditions

All our extensions are handmade so therefore please be patient with us to create them professionally for you. Please do not disturb if your locs are delayed within 3-5 days of fulfillment duration. Since most of the locs are customized in length, shape, coloring, orders may take extra time.

Return and exchange

Refund policy

Due to the nature of the product we sell, we do not offer refunds. We do not accept partial order returns or exchanges. Our product are custom handmade, we do our to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase. If there was no production error by company, customer is responsible for shipping cost to return the order back for exchange. If an order mistake was made by our production team, we will issue a return label to have product shipped back to us to correct at no cost to customer. Please send a message if you have any questions or concerns that have not been answered. We reply back to you within 48hrs.

Order changes

If customer request changes to their order while in production, customer may be subject to a fee, or due a credit. If customer order adjustment has a higher price value, an invoice will be sent to customer after order is changed, balance will be credited back to customer as a Efyalocs gift card, which can be used at Efyalocs.com.

Return policy

If there was no production error by company, customer is responsible for shipping cost to return order back for exchange. If an order mistake was made by our production team, we will issue a return label to have product shipped back to us for correction at no cost to customer.
Order Exchange limit is 2 times. Unaltered loc extensions can be exchanged for 2 days after being received. Orders that are returned in exchange for different widths, lengths, or requiring color processing, are subject to additional fees. Fees varies depending on the quantity of locs returned, length and width.

Process for order exchange

Ordering hair to remake your new order. Additional time required to hand make your new order.
Products used to bleach & color your new set of locs. Shipping fee to reship. If there is a balance due to customer after order exchange, balance will be credited back to customer as a Efyalocs gift card. Our products are handmade with love. We do our best to provide sufficient information, videos, photos, to ensure the highest level of confidence to our customers before they purchase.